PIF members have been recognised at the Patient Experience Network National Awards.
The PEN Awards recognise best practice in patient experience across health and social care in the UK.
Cardiff and Vale Patient Experience Department won Team of the Year for Listening, Learning and Improving in Real Time.
Nottingham University Hospitals NHS Trust won the Strengthening the Foundation category for its DNACPR Quality Improvement Project.
The trust was also recognised in a further 11 categories.
Shrewsbury and Telford Hospitals NHS Trust won the Integration and Continuity of Care award for providing support and resources for people affected by cancer.
West Suffolk NHS Foundation Trust won the Support for Caregivers, Friends, and Family category for The Clinical Helpline.
The helpline uses digital healthcare records to communicate effectively with relatives and carers to enhance patient experience and safety in hospital.
University Hospitals Bristol and Weston NHS Foundation Trust won the Communicating Effectively with Patients and Families category for its Virtual Youth Involvement Group – communicating effectively and providing opportunities for young people.
University Hospitals of Leicester won the Fiona Littledale Award for setting up a neuroendocrine patient service.
Karen Green from the hospital also won the Patient Experience Professional of the Year award for Pathway to Excellence – The use of the GULP Risk Assessment Tool in reducing inpatient harms.
Below are the PIF members who were runners up and finalists in their respective categories.
Communicating Effectively with Patients and Families
East Suffolk and North Essex NHS Foundation Trust, A cancer helpline during COVID-19 and beyond – Runner Up.
Nottingham University Hospitals, NHS Trust, Good to be heard, a collaborative approach to improve patient written information and support following limb reconstruction – Runner Up.
University College London Hospital, MyCare UCLH, Our patient portal.
Engaging and Championing the Public
Nottingham University Hospitals NHS Trust, Gender Diverse Inclusion.
Equality and Access
Nottingham University Hospitals NHS Trust, Gender Diverse Inclusion.
Fiona Littledale Award
Nottingham University Hospitals NHS Trust, Beads of Courage.
Funded
Nottingham University Hospitals NHS Trust, Improving Inpatient stays, Patient Movement – Subcategory Winner.
Nottingham University Hospitals NHS Trust, Experience of Care Shared Learning Workshops.
Integrated
University Hospitals of Leicester NHS Trust, Continence In Reach Service.
Integration and Continuity of Care
Nottingham University Hospitals NHS Trust, Stay at Home and Stay safe, we will get your medicines to you...
Measuring Reporting and Acting
Breast Cancer Now, Service Pledge – Runner Up.
Nottingham University Hospitals NHS Trust, Experience of Care Shared Learning Workshops.
Nottingham University Hospitals NHS Trust, Investigating and Responding to Complaints with Compassion.
University Hospitals of Leicester NHS Trust, Engaging with family members and carers during COVID-19 pandemic.
Partnership Working to Improve the Experience
University Hospitals of Leicester NHS Trust, Hepatitis C Micro-Elimination in HMP Stocken.
Personalisation of Care
Shrewsbury and Telford Hospitals NHS Trust, Providing support and resources for people affected by cancer – Runner Up.
Nottingham University Hospitals NHS Trust, Beads of Courage.
Nottingham University Hospitals NHS Trust, Group Physio and Dinner & Dance for enhanced recovery after hip fracture surgery.
University Hospitals of Leicester NHS Trust, Implementing an Admiral Nurse Service in an Acute Hospital setting to improve experience for people living with dementia and their family and carers.
Staff Engagement and Improving Staff Experience
West Suffolk NHS Foundation Trust, The Clinical Helpline – Runner Up.
Strengthening the Foundation
University Hospitals of Leicester NHS Trust, Improving Falls Safety for Patients, Enhanced Falls Reduction.
Support for Caregivers, Friends, and Family
Cardiff and Vale University Health Board, Bereavement Support Service – Runner Up.
University Hospitals Bristol and Weston NHS Foundation Trust, Christmas isn’t cancelled, supporting patients and families with virtual Christmas activities and entertainment.
University Hospitals Dorset NHS Foundation Trust, Shifting the focus of a hospital based carer support service and gaining new insights into making a difference to carers.