A new guide has been launched supporting clinical, patient experience and quality teams to understand how to use online feedback to improve healthcare.

Available via The Point of Care Foundation, it covers three main areas: getting started with online feedback, what we know about online feedback, and applying online feedback to improve care. 

The resource is a key output from the NIHR-funded research project INQUIRE: improving NHS quality using internet ratings and experiences. 

It turns the research findings and key lessons into a practical output designed to help healthcare staff interpret and respond appropriately to online feedback and use it to improve healthcare delivery.