The Perfect Patient Information Journey is PIF's long running project investigating how high-quality information can be provided throughout a person's journey with a long-term condition.
The phase 1 report, The Perfect Patient Information Journey, was published in May 2017. It reviewed the available academic evidence and used focus group discussions with patients and healthcare professionals to identify what was necessary for a Perfect Patient Information Journey.
The Perfect Patient Information Journey took the findings and recommendations of the first phase research and applied them in practice in two pilot projects at St Mark’s Hospital, North West London and Hereford County Hospital Trust.
The results of this work were published in 2018 in the phase 2 report, 7 steps to help health services improve information for people with long term conditions. By using the 7-step process, services can create a Perfect Patient Information Journey and transform the information experience of patients in a matter of months.
The phase 3 report examines the methods and models available to evaluate health information and reports on the outcomes of information improvements at the PPIJ pilot site at St Mark’s hospital. It also demonstrates how the PPIJ process interacts and supports the PIF TICK criteria to help answer the crucial question: Does your information make a difference?
We are grateful to AbbVie for providing funding to support the Perfect Patient Information Journey programme.
The Perfect Patient Information Journey
7 steps to help health services improve information for people with long term conditions
PPIJ Phase 3: Evaluating the impact of health information
