Our one-page infographic makes the case for the development of health literate information. It sets out the average UK skills for literacy and numeracy, the impact this has on health and what information producers can do to develop information that works for everyone.

The principles for development echo the PIF TICK criteria. They can be applied to all health information, in all formats whatever the topic – from vaccines to verruca.

The infographic has been designed in response to member demand. It makes the case that health literate information is not 'dumbed down', rather it helps level up. Our thanks to members Dr. Knut Schroeder, Julia Bell, Eleanor Stanley and Mike Etkind who helped with the development.  



People need trustworthy information to make decisions about health but…

  • 5 million adults cannot find relevant data in standard health information
  • 1.7 million are unable to explain symptoms and feelings over the phone
  • 1 million cannot follow a letter from a GP surgery or hospital department
  • 6.5 million cannot measure or record height and weight on a chart[1]
  • 9 million people are unable to use digital tools unaided[2]


UK information skills

  • 1 in 6 have very low literacy skills[3,4]
  • up to 1 million people cannot speak English well or at all[5]
  • 50% of the population are at or below primary school numeracy level[6]


What does this mean for health?

  • Increased health inequalities
  • Reduced ability to self-care
  • Increased preventable ill health and death[7]
  • Greater distrust of clinicians
  • General negativity towards health and healthcare[8]


Let’s tackle this inequality gap and create health literate information for all:

  • Involve users in the development
  • Make information easy to access, use and navigate
  • Make it easy for users to give feedback
  • Promote information so it reaches the people who need it most
  • Aim for a reading age of 9-11 for health information[3,4]


Health literate information is not ‘dumbed down’, it helps ‘level up’.



  1. Rowlands G, Protheroe J et al, 2015. BJGP, 65(635): e379-e386. bjgp.org/content/65/635/e379
  2. Lloyds Bank, 2020. www.lloydsbank.com
  3. Survey of Adult Skills 2015 oecd.org/skills/piaac
  4. Skills for Life 2011 assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/36000/12-p168-2011-skills-for-life-survey.pdf
  5. www.ethnicity-facts-figures.service.gov.uk/uk-population-by-ethnicity/demographics/english-language-skills/latest
  6. www.oecd.org/education/skills-beyond-school/building-skills-for-all-review-of-england.pdf
  7. National Voices, 2017. www.nationalvoices.org.uk
  8. Gupta C et al, 2014. J HealthCommun, 19(0 2): 44–60. www.ncbi.nlm.nih.gov


Published by the Patient Information Forum Ltd. June 2021. Review date: June 2023.


Download the poster

Health literacy matters statistics

Health literacy matters


Designed in response to member demand, our one-page infographic makes the case for the development of health literate information.