Part of the Smart Guides to Engagement series, this guide helps clinical commissioning groups (CCGs) and service providers understand how information is the foundation for effective engagement with patients so that they can become partners in decision-making about their own health and care. It describes what works and points to sources of help to achieve success.
This guide should be read with Engaging With Individual Patients, which can be accessed with the rest of the Smart Guides at www.networks.nhs.uk/nhs-networks/smart-guides
