Translated health information matters

A quick checklist of what to consider when starting health information translation. It outlines the strengths and weaknesses of the different options available and signposts useful guidance from PIF partners the Association of Translation Companies.

Identifying people's needs

Ask users their preferred language and format
Get to know language, dialect and literacy needs
Prioritise resources for translation by user needs

Up to one million people cannot speak English well or at all[1]
They have a lower proportion of 'good' health than English speakers in the UK[2]

Producing translated materials

Start with health literacy friendly materials
Work with trusted voices in the community
Ensure material is culturally appropriate
Think about visual content as well as words
Make sure information is accurate
Pilot translations with representative users
Common terms, like the NHS, might need explaining in translated materials

Translators – the options

Professional translators

Pros

✅ Considered the gold standard
✅ Adapt to specific scenarios
✅ Proactive checking
✅ Greater awareness of cultural sensitivities

Cons

❌ Greater cost

Informal language support (friends, family, volunteers)

Pros

✅ Value should not be underestimated

Cons

❌ Places a burden on those providing
❌ Not appropriate in formal healthcare settings

Language technology (computer-aided translation)

Pros

✅ Free or low cost option

Cons

❌ Less likely to be accurate for specialised contexts
❌ Less likely to make intuitive connections
❌ Many non-European languages are not supported or are less accurate
❌ May be issues with clinical quality assurance

Association of Translation Companies (ATC) membership is the mark of quality language services. View the ATC guide to translation for charities here.

References

Further resources

Published by the Patient Information Forum Ltd. February 2022. Review date: February 2024.

Translated health information matters

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