NHS England and Ipsos have published the GP Patient Survey 2024 results. The survey was completed by almost 700,000 patients from January to March. Two major changes have been made to this year's survey. The questionnaire has been updated the methodology has changed to an "online first" approach. These changes mean the 2024 results are not comparable with previous years and trend data is not presented alongside this year's results as usual.
Summary of key results
A summary of results from some of the key areas of the GP Patient Survey 2024 by is below. For a more detailed overview of the results please see the data and reports published on the GP Patient Survey website.
Overall experience
- More than 7 in 10 patients had a good overall experience of their GP practice.
- Almost 7 in 10 patients had a good overall experience of contacting their GP practice.
- More than half of patients who had contacted or used an NHS service when their GP practice was closed had a good overall experience.
- 7 in 10 patients who tried to get an NHS dental appointment in the last two years had a good overall experience.
- More than 8 in 10 patients had a good experience of using pharmacy services.
Access
Around half of patients find it easy to contact someone on the phone at their GP practice or by using the website. Around 4 in 10 found it easy to contact their GP practice using the NHS App. When patients last tried to contact their practice:
- Almost 7 in 10 phoned the practice.
- Around 1 in 10 visited in person.
- Around 1 in 10 used the practice website.
- Fewer than 1 in 10 used the NHS app, different websites or apps, or another method.
Pharmacy
Almost 9 in 10 patients reported using at least one of the listed pharmacy services in the last 12 months. More than 8 in 10 of those had a good experience. From the list provided, the most frequently used service was to pick up a prescription. Getting advice, for example about prescription medicines, a health issue or other health services, was the third most used service.
Read more about the GP Patient Survey 2024 via the NHS England website here.