This research report summarises the best evidence available – from both research and practice – on what approaches are most effective in ensuring the accuracy, readability, relevance and impact of consumer health information. The growing recognition of information as the lifeblood of quality health services is reflected in legislation, the NHS Constitution and the NHS Patient Experience Framework.
This report covers the following:
- Quality checklists and the Information Standard
- Ensuring relevance and impact
- Ensuring accuracy
- Ensuring readability