The latest edition of Patient Experience features a number of patients helping the NHS Leadership Academy to think about ‘patient leadership’.

One of those featured is Stephen Elsmere who has used the NHS as both a mental health and general patient, is a carer and is an Experience of Care Partner with the academy.

Stephen says, in an NHS driven by targets and performance measures, it is still human experience which matters most.

“You can argue with figures and statistics but you can’t argue with personal experience,” he says.

You can read the full issue of Patient Experience here.